Returns and Refunds

Right of withdrawal

  • 7.1 The Customer may withdraw within 14 days of receiving the product by sending a communication to tenutaviglione@pec.it ;
  • 7.2 The product must be returned intact, with original packaging and accessories, at the Customer's expense;
  • 7.3 The refund will be made within 14 days of receipt of the goods;
  • 7.4 In case of partial return the refund will be proportionate;
  • 7.5 No refunds will be made prior to receipt of the goods or proof of shipment;
  • 7.6 Exceptions to withdrawal:
    • A) Personalized goods;
    • B) Sealed goods not suitable for return for hygiene reasons, if opened.

Defects, warranty and liability

  • 8.1 The Customer has the right to the legal guarantee for obvious defects, non-conformity or serious deterioration;
  • 8.2 The following are excluded from the guarantee:
    • a) Changes due to natural aging;
    • b) Subjective perceptions not attributable to objective defects;
    • c) Opened or consumed products;
    • d) Incorrect storage.
  • 8.3 Complaints must be submitted within 2 months of discovery and in any case within 24 months of purchase, via PEC;
  • 8.4 The Seller may request the return of the defective product for verification;
  • 8.5 In case of a confirmed defect:
    • The Customer can request a refund or replacement;
    • Shipping costs will be borne by the Seller;
    • In case of out of stock products a similar product may be offered.
  • 8.6 The Seller is not responsible for improper use or poor storage;
  • 8.7 The Seller is not liable for indirect damages or loss of profits.